Public transport call centre

Our call centre agents will assist you with all of your public transport enquiries and help you to plan your journey.

Call us on 1800 800 007 6am to midnight daily (all night Friday and Saturday).

Communication assistance

Communication Access Symbol (registered)

Communication Access Symbol

Our agents have been trained to effectively communicate with all of our customers, including those with communication difficulties. Communication tools (like communication boards) are also available at PTV Hubs to help customers and PTV staff get their message across.

If you are deaf, or have a hearing or speech impairment, you can contact us directly or through theĀ National Relay Service and request to call 1800 800 007.

Overseas customers can call +61 3 9662 2505.

Information in other languages

To receive public transport information in other languages, you can call the translated phone numbers. For more information, see information in other languages.